Track Your Order

Once your order has been packed and a shipping label has been created, you’ll automatically receive an email with your tracking number.

• Canadian Orders: Track your shipment directly on the Canada Post website.

• Please allow up to 24 hours for tracking updates to appear after receiving your shipping confirmation email. 

Still need help? Contact us at hello@getkiyomi.com and we’ll assist you directly.

Frequently Asked Questions

Where can I find my tracking number?
You’ll find it in your shipping confirmation email. Didn’t receive it? Check your spam or promotions folder, or contact us at hello@getkiyomi.com.

Why isn’t my tracking number updating?
It can take up to 24 hours for the tracking status to go live. If it's been a few days without updates, your package is likely in transit between carrier hubs.

What if my package is delayed?
Delays can happen due to weather, holidays, or courier issues. If it’s taking longer than expected, feel free to reach out to us — we’re happy to help investigate.